Frequently Asked Privacy Questions
We collect your name, email address, phone number, date of birth and country to verify your identity and comply with regulations. During deposits via DANA, OVO, GoPay or QRIS, we also record transaction details. This information is used to secure your account and process payouts.
After account closure, we retain your data for a retention period required by local compliance rules. This allows us to verify past transactions, investigate disputes and meet regulatory obligations. Longer retention may be necessary where local law permits. Contact support to learn the exact retention period for your region.
You can request data deletion where local law permits. However, some information must be kept to verify past withdrawals, prevent fraud and comply with regulations. Contact our support team with a formal deletion request and we'll advise you on what can be removed within your jurisdiction.
Yes, we share the minimum necessary information with payment processors to complete your deposits and withdrawals. This includes your name, account details and transaction amounts. Payment providers handle this data under their own privacy policies, which we encourage you to review.
Open your account settings page to view and edit your name, email, phone and address. For a complete record of your stored data, contact our support team via live chat or email. We'll provide a data access report within 5 business days. Corrections can usually be made directly in settings.
Contact our support team immediately through live chat or email if you suspect unauthorised access. Change your password right away and enable two-factor authentication if available. We'll review your account activity and help secure it. Never share your login credentials with anyone, including support staff.
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